How do I secure my clothes in the locker?
Pick any 4 digit code then press enter before closing the door. Only this code and the master code will open the locker providing security to your order.
What happens if I find damage to my clothing?
Refunds and Returns In the event a garment is proven to be damaged by Washed Again LLC, a refund of the charged amount or replacement of the garment with similar quality and likeness is possible. Inability to remove a stain or soil does not warrant a refund. All reports of damage must be in the [...]
If all locker bays are being used can I set my clothes next to the locker for pickup?
No. To eliminate clutter and hazards we ask that you check back and wait for a locker to become available.
Do I need to be present for pickup or delivery?
No. Our lockers are secure with electronic locks so there is no need to schedule a time to meet a Washed Again team member.
Are there certain hours of the day I am limited to drop off?
Orders can be made at any time a locker is available, but any order made after 4:00pm Monday-Friday will be processed on the next business day pickup.
How long does it take to get my clothes back?
Our target turnaround time is 24 hours, but late or weekend pickups could delay this and updates will be given.
What should I bag my laundry with?
First time users should start with a standard kitchen size garbage bag, your clean clothes will be returned in a new reusable Washed Again bag for future use.