Refunds and Returns
In the event a garment is proven to be damaged by Washed Again LLC, a refund of the charged amount or replacement of the garment with similar quality and likeness is possible. Inability to remove a stain or soil does not warrant a refund. All reports of damage must be in the form of writing (email) to info@washedagain.com. Incidents must be reported within 48 hours of students taking delivery of clothing. In the email the following must be provided:
- Date of laundry dropped off
- Date of laundry returned
- Picture of the garment damaged – showing the damage
- Picture of the garment damaged – showing the label/brand
- Explanation of the damage caused
